Cancellation & Refund Policy
At aviatyr, our goal is to ensure a smooth and enjoyable experience for all users. However, we understand that situations may arise where you need to cancel or request a refund. Please review the terms below regarding cancellations and refunds.
1. User Cancellations
Before the Contest Begins: You may cancel your entry into a contest before it starts, as long as it falls within the cancellation window indicated on the contest page. Once canceled, your entry fee will be refunded to your account balance.
After the Contest Starts: Once a contest has started, cancellations are no longer permitted, and entry fees are non-refundable, as results are based on live player performance.
2. Cancellations by aviatyr
Insufficient Participation: If a contest fails to reach the required number of participants, aviatyr reserves the right to cancel it. In this case, all entry fees will be refunded to participants.
Technical Issues: In the event of technical difficulties, system outages, or other unforeseen circumstances, aviatyr may cancel the contest and refund all participants.
Rule Violations: If a contest is canceled due to rule violations or breaches of our Fair Play Guidelines, the individuals responsible may lose their right to a refund.
3. Refund Policy
Eligibility for Refunds: Refunds will be provided under the following conditions:
- The contest is canceled by aviatyr.
- You cancel your entry before the contest starts.
- An error occurs during billing or payment processing.
Refund Process: Refunds will be credited to your aviatyr account balance. You may use this balance for future contests or withdraw it based on our withdrawal policy.
Non-Refundable Situations: Refunds will not be issued in the following circumstances:
- Disqualification due to rule violations.
- Losses related to player performance during the contest.
- Requests made after the contest has started or concluded.
4. Withdrawal of Account Balance
Requesting a Withdrawal: You may request a withdrawal of your account balance at any time, provided you meet the platform’s minimum withdrawal amount.
Processing Time: Withdrawal requests are typically processed within 3-5 business days.
Fees: A small processing fee may be applied to withdrawals, and the applicable amount will be displayed during the withdrawal process.
5. How to Request a Cancellation or Refund
Contact Support: To request a cancellation or refund, please contact our support team at [your contact email]. Be sure to include your account details, contest information, and the reason for your request.
Review Process: Our support team will review your request and respond within 24-48 hours.
6. Policy Updates
aviatyr reserves the right to modify this Cancellation & Refund Policy at any time. Changes will be posted here, and we encourage you to review the policy regularly.
7. Contact Us
If you have any questions or concerns regarding this Cancellation & Refund Policy, please reach out to us at [email protected].